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Take a virtual tour of our state of the art facilities. |
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Find out how our services help your business run efficiently. |
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| At Caliber Point, we cater to customer requirements by offering integrated solutions in the strategic sourcing and off-shoring space. Our Business Process Outsourcing portfolio includes end-to-end project management as well as front and back-office services across the Human Resources, Healthcare, Financial Services and Knowledge Process Outsourcing domain. |
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| Process Overview |
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| Being a SEI-CMMi Level 5 and ISO 9001 2000 company, we have well defined processes and methodologies that are leveraged to create maximum value for our clients. |
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| We focus on five key aspects: |
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| Quality |
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- Caliber Point is focused on providing its customers with the highest quality of service and to do this, we have diligently worked on creating a quality driven culture. We are currently assessed at SEI-CMMi Level 5, the highest quality certification for a software company and certified as per ISO 9001: 2000, ISO 27001 and Tick IT standards.
- We have implemented Six Sigma initiatives across all our engagements that include green belt and black belt projects for process and productivity improvements. Product and process quality is ensured through internal and external quality audits, structured facilitation, peer reviews and work product inspections prior to delivery
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| People |
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| People form the core of our business. Our Human Capital Management model can be lucidly expressed as: |
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| At 9%, our attrition rate is one of lowest in the industry. A few highlights: |
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- Knowledge Management System for organization wide knowledge sharing
- A rigorous screening and recruitment process that focuses on holistic skills to ensure that only the best people are hired
- In-depth training modules including induction, subject matter training, quality training, customer centricity, soft skills and cultural sensitization training
- Highly performance driven approach with clear cut career paths, focus on setting KRAs and rewarding per measurable achievements
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| Process |
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| Caliber Point lays tremendous emphasis on repeatable processes that ensure consistent and high quality output at all times. |
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| We have a clearly laid out Service Delivery structure and documented processes for: |
- Transition Management
- Steady State Operations
- SLA Reporting
- Quality Management
- Client Communication
- Change Management
- Escalation Management
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| Technology |
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| Being an IT led BPO, we have extremely robust IT and technology capabilities and leverage these for managing processes effectively. We have developed proprietary workflow tools including ProTraK and AllocateX for streamlining enterprise wide workflow which provides 360 process transparency. Our Integrated Technology and Innovation (iTi) Framework ensures that we have cutting-edge proprietary tools and technologies that enable us to constantly add value by improving the quality and productivity of our processes. |
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| Infrastructure |
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| Currently we have state-of-the-art BPO facilities at three locations in India - Mumbai, Chennai and Nagpur. Some salient features of our BPO infrastructure include: |
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- State-of-the-art BPO facilities at Mumbai, Chennai and Nagpur occupying more than 100,000 sq. ft. area
- Space to house 2200 people on a shift basis
- Fully secure with Biometric Access Control, Fire Alarms and Closed Circuit Cameras
- A total of 16 mbps fail-proof network connectivity with redundancy for all vital infrastructures
- Virtual Private Network connection for security of data transfer
- 100% power back-up with UPS provided for server/desktops, back-up generators
- Best-in-class hardware and software
- Modern recreation facilities to provide our employees with a rejuvenating work environment
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