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Take a virtual tour of our state of the art facilities. |
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Find out how our services help your business run efficiently. |
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| Caliber Point's Helpdesk Management solution leverages on technology that is "tried and true" in concert with best practices in HR management. |
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| For each case or service request received, based on its complexity, the case is routed to the most appropriate authority. Following is the snapshot of process followed across all categories of cases : |
- Capture and record workforce issues : Collect basic employee information and record issue
- Diagnose and record issue : Conduct preliminary issue research and determine need for HR specialist involvement
- Assign for resolution : Auto-determination and routing of issue based on schedule, workload, and competencies via workflow
- Resolve/Issue : Research issue based on past issue resolutions and knowledge bases, identify solution, update, and notify employee of resolution
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| Caliber Point follows innovative case and case history management systems and processes to ensure effective reduction in time to resolution and answering the question on the first call. This result in reduction of time spent on each case while still delivering quality solution. By resolving problems quickly, which is constantly tracked through stringent metrics and proprietary workflow engine, Caliber Point ensures that employees become satisfied customers of HR and the employer-employee relationship improves. |
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