| We help companies gain total control of their process thereby helping them in making the right decisions through our ProcDOC solution |
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| ProcDOC is Caliber Point's proprietary knowledge management solution which gives your office centralized access to accurate process information at all times. |
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| Our Solution addresses the symptoms listed below: |
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| Documentation |
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- Little or no documentation in the organization
- Documentation exists but has not been updated for long
- Documentation exists but is not useful due to lack of structure, confusing language and outdated content
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| Process |
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- Processes are too complex and hence they are highly dependent on people who do it
- All the knowledge lies in heads of the people who carry out the process
- There are too many exceptions in the process- hence it is difficult to document or even streamline
- Quality is great till the client thinks otherwise
- There is not enough data on process performance that can be used for decision making
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| Training |
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- Skill sets needed for the job are vague and hence recruiting a new person is not easy
- It takes too long for a new recruit to learn the process
- Training is done on the job mostly and learning curve is 2 to 3 months
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| Control |
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- There is no clear definition of who does what
- The reporting is ad-hoc and in-effective
- There is little or no monitoring and control on service levels of the process
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