Caliber Point :: Value Proposition

In the present day, Technology is changing rapidly and newer innovations are burgeoning. Being a technology driven company, we have put this wizardry to work for us and our clients. To keep pace with the remarkably swift strides that technology is making, we are constantly investing in it by enhancing our expertise and knowledge resources.
Our parent company Hexaware Technologies, a SEI-CMMi level 5 company, rated amongst the top 10 offshore service providers in India, lends us a tremendous technological advantage. As a wholly owned BPO, Caliber Point infuses the very same standards of technological excellence in functioning. This advantage is further augmented by strong technology partnerships with leading technology companies. We put to work superior process automation and proprietary workflow tools in our processes, with minimal manual interventions to maintain quality as well as turn around Time.
Some of our proprietary workflow tools include ProTraK, iClaim and AllocateX (for process and productivity improvements and extensive audit trial to help in analysis and improvement), Optimal QC (ensures optimal audit through automatic change in QC) and online feedback (an automated and accurate production quality feedback to the production team).
We have created a paperless office with numerous toolsets for managing and automating our Quality Implementation and Human Resources Management. Our extensive Document Management Systems help in reducing deployment time and support costs.
Tools and Technologies thus created, effectively track SLAs, ensure higher accuracy levels of 99% +, and increase productivity up to 20%. They also afford significant reduction in turnaround time with higher operational control and better time management. We are in a position to provide complete transparency to our clients with our online 24x7 real-time dashboards with customized reporting and analysis metrics.
Tools and Technologies also help in implementing Change Management, EDI Conversions, Knowledge Acquisition and Retention while ensuring standardization of processes by the implementation of best practices, improved application stability and effective Six Sigma and security practices.

Our Research & Development

To quote Steve Ballmer: "The lifeblood of our business is that R&D spend. There's nothing that flows through a pipe or down a wire or anything else. We have to continuously create new innovation that lets people do something they didn't think they could do the day before."
We continuously invest in Research and Development activities to improve process efficiency and deliver value addition to the customer on a consistent and on-going basis. This also includes considerable man hours invested in training and development that has in turn, led to a highly skilled and a motivated team who are always ready to deliver workable solutions.
Caliber Point has an automated and structured maintenance process that allows online tracking of issues and reporting of resolutions. This process facilitates the assignment of responsibilities and prioritization of requests for effective tracking of the SLAs and turnaround time.